Can you share a time when you had to pivot your strategy to meet a changing customer need or preference, and how did you successfully navigate that situation?

One time I had to pivot my strategy was when I noticed a shift in customer preference towards online shopping. I quickly adapted by investing more resources into our e-commerce platform and digital marketing efforts. By focusing on improving the online shopping experience and increasing our online presence, we were able to successfully meet the changing customer need and drive sales. This pivot ultimately helped us stay competitive in the market and retain our customer base.