How can companies adapt their strategies to effectively incorporate cross-functional collaboration in the era of remote work and virtual teams, ensuring that positive outcomes for customer experience and overall business success are still achieved?

Companies can adapt their strategies by implementing technology tools that facilitate communication and collaboration among remote teams, such as project management software and video conferencing platforms. They can also establish clear goals and expectations for cross-functional teams, ensuring that each team member understands their role and responsibilities. Regular check-ins and feedback sessions can help keep teams aligned and motivated, while fostering a sense of camaraderie and teamwork. Additionally, investing in training and development programs to enhance employees' remote work skills and cross-functional collaboration abilities can further support positive outcomes for customer experience and overall business success.