How can CX ambassadors effectively adapt their strategies to cater to different generations of customers who may have varying preferences for technology vs. human interaction in their customer experiences?

CX ambassadors can effectively adapt their strategies by conducting thorough research on the preferences and behaviors of different generations. They can then tailor their communication and engagement channels to meet the needs of each group. For younger generations who prefer technology, CX ambassadors can focus on digital platforms and self-service options. For older generations who prefer human interaction, they can provide personalized assistance and support through traditional channels like phone calls or in-person interactions. By understanding and catering to the preferences of each generation, CX ambassadors can create a seamless and satisfying customer experience for all.