How can customer service professionals adapt and upskill in order to thrive in a future where artificial intelligence and machine learning play a larger role in the industry?
Customer service professionals can adapt and upskill by becoming proficient in using AI-powered tools and software to enhance their efficiency and productivity. They can also focus on developing soft skills such as emotional intelligence and empathy, which are difficult for AI to replicate. Additionally, staying updated on the latest trends and technologies in AI and machine learning will help them stay ahead in the industry. Continuous learning through online courses, workshops, and certifications can also help customer service professionals thrive in a future where AI and machine learning are prominent.
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