How can companies adapt their customer-focused culture to stay competitive in a rapidly changing market environment, and what strategies can they implement to continuously enhance their customer experience?

Companies can adapt their customer-focused culture by staying informed about market trends, listening to customer feedback, and being agile in responding to changing customer needs. To continuously enhance their customer experience, companies can implement strategies such as personalization, omnichannel communication, and investing in customer service training and technology. By prioritizing customer satisfaction and consistently seeking ways to improve their products and services, companies can stay competitive in a rapidly changing market environment.