How can companies adapt their customer-centric culture to meet the evolving needs and expectations of customers in the digital age, where technology and online platforms play a crucial role in shaping consumer experiences?

Companies can adapt their customer-centric culture by investing in technology that allows for personalized and seamless customer interactions across online platforms. This includes leveraging data analytics to understand customer behavior and preferences, as well as implementing AI and chatbots for real-time customer support. Companies should also prioritize omnichannel strategies to provide a consistent experience across all touchpoints, and continuously gather feedback to iterate and improve their digital offerings to meet evolving customer needs and expectations. Additionally, fostering a culture of innovation and agility within the organization will enable companies to quickly adapt to changes in the digital landscape and stay ahead of competitors.