How do you adapt your communication style when dealing with customers who have varying levels of technical knowledge in a fast-paced customer service environment?

When dealing with customers who have varying levels of technical knowledge in a fast-paced customer service environment, I adapt my communication style by first assessing the customer's level of understanding through probing questions. I then tailor my explanations and instructions to match their technical proficiency, using simple language and avoiding technical jargon. Additionally, I ensure to provide step-by-step guidance and offer visual aids or demonstrations if necessary to help customers better grasp the information. Lastly, I remain patient, empathetic, and attentive to their needs throughout the interaction to ensure effective communication and a positive customer experience.