How can incorporating active listening into conflict resolution scenarios help de-escalate tensions and facilitate productive communication between parties? What specific techniques can be employed to effectively utilize active listening in resolving conflicts?

Incorporating active listening into conflict resolution scenarios can help de-escalate tensions by showing empathy and understanding towards the other party's perspective. It allows for parties to feel heard and validated, which can lead to a more open and constructive dialogue. Specific techniques that can be employed include maintaining eye contact, paraphrasing the other party's statements to show understanding, and asking clarifying questions to ensure clear communication. Active listening can also involve reflecting on emotions and acknowledging them, which can help parties to better understand each other's feelings and work towards finding common ground.