How can the practice of active listening be utilized in conflict resolution scenarios, and what are some effective strategies for implementing active listening techniques in high-pressure situations?
Active listening can be utilized in conflict resolution scenarios by allowing each party to feel heard and understood, leading to more effective communication and problem-solving. Some effective strategies for implementing active listening techniques in high-pressure situations include maintaining eye contact, paraphrasing or summarizing the other person's points to show understanding, and asking clarifying questions to ensure clear communication. It is also important to manage emotions and remain calm to create a safe and respectful environment for both parties to express their thoughts and feelings.
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