How can the practice of active listening benefit individuals in conflict resolution situations, and what strategies can be implemented to improve active listening skills in high-stress scenarios?

Active listening can benefit individuals in conflict resolution situations by fostering understanding, empathy, and open communication. By truly listening to the other party's perspective, individuals can de-escalate tensions and work towards finding mutually agreeable solutions. Strategies to improve active listening skills in high-stress scenarios include maintaining eye contact, paraphrasing the speaker's words to ensure understanding, and staying calm and focused despite the emotional intensity of the situation. Additionally, practicing mindfulness techniques such as deep breathing and staying present in the moment can help individuals stay grounded and attentive during challenging conversations.

Keywords

conflict resolution active listening empathy communication mindfulness techniques

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