How can companies ensure a smooth transition to a hybrid workforce incorporating both artificial intelligence and human employees in customer service roles, while maintaining high levels of customer satisfaction and personalized service?

Companies can ensure a smooth transition to a hybrid workforce by investing in training programs that equip employees with the necessary skills to work alongside AI technologies. They should also establish clear communication channels between human employees and AI systems to ensure seamless collaboration. Additionally, companies can implement regular feedback mechanisms to monitor customer satisfaction levels and make necessary adjustments to maintain personalized service. Lastly, fostering a culture of innovation and adaptability within the organization will help employees embrace the changes and deliver exceptional customer service.