How can companies effectively train and empower their CX ambassadors to maximize their impact on customer loyalty and retention?

Companies can effectively train and empower their CX ambassadors by providing comprehensive training on product knowledge, customer service skills, and company values. Regular coaching and feedback sessions can help ambassadors improve their performance and address any issues promptly. Empowering ambassadors with decision-making authority and the autonomy to resolve customer issues can also enhance their ability to create positive experiences and build customer loyalty. Additionally, recognizing and rewarding ambassadors for their efforts can further motivate them to deliver exceptional service and contribute to customer retention.