How can companies ensure that their CX ambassadors are effectively trained and empowered to create memorable customer experiences that go above and beyond traditional customer service?

Companies can ensure their CX ambassadors are effectively trained by providing comprehensive training programs that cover customer service skills, product knowledge, and company values. Empowering them through clear guidelines, autonomy to make decisions, and recognition for exceptional performance can also help create memorable customer experiences. Regular feedback and coaching sessions can further enhance their skills and ensure they are consistently delivering exceptional service that exceeds customer expectations. By fostering a culture of customer-centricity and continuous improvement, companies can empower their CX ambassadors to go above and beyond traditional customer service and create lasting positive impressions on customers.