How can organizations ensure that their efforts in fostering a customer-centric culture among employees are sustainable and continuously improving over time, and what strategies can be implemented to achieve this goal?

Organizations can ensure the sustainability and continuous improvement of a customer-centric culture by embedding it into their core values, providing ongoing training and development for employees, and regularly soliciting feedback from customers and employees. Strategies that can be implemented include setting clear expectations and goals for customer service, recognizing and rewarding employees who demonstrate customer-centric behaviors, and fostering a culture of open communication and collaboration within the organization to support a customer-centric mindset. By consistently reinforcing the importance of customer satisfaction and making it a priority at all levels of the organization, companies can ensure that their efforts in fostering a customer-centric culture are sustainable and continuously improving over time.