How can job candidates showcase their understanding of the customer journey during the interview process for a CX-focused role?

Job candidates can showcase their understanding of the customer journey during the interview process for a CX-focused role by discussing specific examples of how they have successfully mapped out and improved customer touchpoints in their previous roles. They can also demonstrate their knowledge by explaining how they have used customer feedback and data to identify pain points and implement solutions to enhance the overall customer experience. Additionally, candidates can showcase their understanding by highlighting their ability to empathize with customers and anticipate their needs throughout the entire journey.