How can companies effectively shift towards a customer-centric culture if they are currently operating under a more traditional, product-focused mindset?

Companies can effectively shift towards a customer-centric culture by first understanding the needs and preferences of their customers through market research and feedback. They should then prioritize customer satisfaction and experience over product features, and align all departments and employees towards this goal. Implementing customer-centric strategies such as personalized marketing, proactive customer service, and continuous improvement based on customer feedback can help drive this cultural shift within the organization. It is also important for leadership to communicate and reinforce the importance of customer-centricity throughout the organization to ensure buy-in and commitment from all employees.