How can a CX ambassador proactively prevent situations from escalating with customers before they become angry or frustrated?

A CX ambassador can proactively prevent situations from escalating with customers by actively listening to their concerns, addressing issues promptly and effectively, showing empathy and understanding, and offering solutions or alternatives to resolve the problem. By being proactive in communication and taking ownership of the situation, a CX ambassador can build trust and rapport with customers, ultimately preventing anger or frustration from escalating. Additionally, providing clear and transparent information, setting realistic expectations, and following up to ensure customer satisfaction can help prevent misunderstandings and diffuse potential conflicts before they escalate.