How can CX ambassadors navigate resistance from senior leadership who may be hesitant to adopt customer-centric innovation, and effectively address any concerns or objections they may have in order to drive successful implementation of new strategies in a competitive market?

CX ambassadors can navigate resistance from senior leadership by presenting data-driven evidence of the benefits of customer-centric innovation, such as increased customer loyalty and improved financial performance. They can also demonstrate the success of similar strategies in competitors' organizations to showcase the potential for growth and market differentiation. By actively listening to senior leadership's concerns and objections, CX ambassadors can address them with tailored solutions and collaborate on a phased approach to implementation that minimizes risk and maximizes results. Ultimately, by building trust, fostering open communication, and aligning customer-centric goals with the organization's overall objectives, CX ambassadors can drive successful implementation of new strategies in a competitive market.