How can CX ambassadors effectively measure the success of incorporating empathy and emotional intelligence into artificial intelligence and chatbot interactions to ensure a seamless balance between technology and human touch in customer experiences?

CX ambassadors can measure the success of incorporating empathy and emotional intelligence into AI and chatbot interactions by analyzing customer feedback and sentiment analysis to gauge the effectiveness of these elements. They can also track key performance indicators such as customer satisfaction scores, retention rates, and resolution times to see if incorporating empathy and emotional intelligence has improved overall customer experiences. Additionally, conducting A/B testing and user testing can help identify which approaches are most effective in striking a seamless balance between technology and human touch in customer interactions.