How can companies measure the success and impact of their CX Ambassadors in enhancing customer satisfaction and loyalty?

Companies can measure the success and impact of their CX Ambassadors by tracking customer satisfaction scores before and after their involvement. They can also monitor customer feedback and reviews to see if there is an increase in positive sentiment. Additionally, companies can analyze customer retention rates and repeat business from customers who have interacted with CX Ambassadors. Conducting surveys or focus groups with customers who have engaged with CX Ambassadors can provide valuable insights into their effectiveness in enhancing customer satisfaction and loyalty.