How can companies measure the success of their efforts to instill customer-oriented behavior throughout their organization, and what are some key indicators to look for?

Companies can measure the success of their efforts to instill customer-oriented behavior by tracking customer satisfaction levels, repeat business rates, and customer retention rates. Key indicators to look for include an increase in positive customer feedback, a decrease in customer complaints, and an improvement in customer loyalty and advocacy. Additionally, monitoring employee engagement and adherence to customer-centric values and behaviors can also provide insight into the effectiveness of the company's efforts.