How can companies effectively measure the impact of their remote CX ambassadors on customer satisfaction and loyalty, and what strategies can be implemented to continually improve their performance in a virtual environment?

Companies can effectively measure the impact of their remote CX ambassadors on customer satisfaction and loyalty by tracking key performance indicators such as response time, customer feedback, and Net Promoter Score. They can also use tools like surveys and customer feedback platforms to gather insights on the ambassadors' performance. To continually improve their performance in a virtual environment, companies can provide ongoing training and support, set clear goals and expectations, and encourage open communication and collaboration among the team members. Additionally, regular performance reviews and feedback sessions can help identify areas for improvement and ensure that ambassadors are meeting customer expectations.