How can companies measure the success of their CX ambassadors in building and maintaining strong customer relationships, and what strategies can be implemented to enhance these relationships over time?

Companies can measure the success of their CX ambassadors by tracking customer satisfaction scores, monitoring customer feedback and reviews, and analyzing customer retention rates. To enhance these relationships over time, companies can implement strategies such as providing ongoing training and support for CX ambassadors, personalizing interactions with customers, actively listening to customer needs and concerns, and consistently seeking feedback to make improvements. Additionally, companies can use data analytics to identify trends and patterns in customer behavior, allowing them to proactively address issues and anticipate customer needs.