How can companies measure the success and impact of their customer-centric culture initiatives on overall business performance and customer satisfaction levels?

Companies can measure the success of their customer-centric culture initiatives by tracking key performance indicators such as customer retention rates, customer lifetime value, and net promoter scores. They can also conduct customer surveys and feedback sessions to gauge satisfaction levels and gather insights for improvement. Additionally, analyzing sales data, customer complaints, and employee engagement levels can provide valuable information on the impact of customer-centric initiatives on overall business performance. Regularly reviewing and adjusting strategies based on these metrics can help companies ensure their customer-centric culture is driving positive results for both customers and the business.