How can CX ambassadors effectively manage their own emotions while also responding to the emotions of customers in a high-pressure customer service environment?

CX ambassadors can effectively manage their own emotions by practicing self-awareness and mindfulness techniques to stay calm and focused. They can also utilize deep breathing exercises or take short breaks to reset their emotions. When responding to customers' emotions, CX ambassadors should actively listen, show empathy, and validate the customer's feelings to de-escalate the situation and build rapport. It's important for CX ambassadors to maintain a positive attitude and remain professional while addressing customer emotions in a high-pressure environment.