How can companies leverage technology to enhance the personalization of their onboarding process while still maintaining a human connection with customers?

Companies can leverage technology by implementing personalized onboarding software that allows for customized onboarding experiences based on customer preferences and needs. This can include interactive tutorials, personalized welcome messages, and tailored communication channels. Additionally, companies can use data analytics to track customer interactions and preferences, allowing for more targeted and personalized onboarding strategies. To maintain a human connection, companies can incorporate video calls, live chat support, and personalized follow-up emails to provide a more personalized touch to the onboarding process. By combining technology with personalized human interactions, companies can create a seamless onboarding experience that caters to individual customer needs while still fostering a strong human connection.