How can businesses effectively leverage technology to enhance communication and collaboration among different departments in order to break down silos and improve overall customer experience within their internal CX community network?

Businesses can effectively leverage technology by implementing collaboration tools such as project management software, communication platforms, and customer relationship management systems. These tools can facilitate real-time communication and information sharing among different departments, breaking down silos and fostering a more cohesive work environment. By integrating these technologies, businesses can streamline processes, improve decision-making, and ultimately enhance the overall customer experience within their internal CX community network.