How can businesses effectively leverage technology to enhance their customer-centric culture and stay ahead of evolving customer expectations in today's digital age?

Businesses can effectively leverage technology by implementing customer relationship management (CRM) systems to collect and analyze customer data, personalize interactions, and anticipate customer needs. They can also use artificial intelligence and chatbots to provide real-time customer support and streamline communication. Additionally, businesses can utilize social media and online platforms to engage with customers, gather feedback, and create a seamless omni-channel experience. By staying proactive and adaptable to new technologies, businesses can continuously innovate and meet evolving customer expectations in today's digital age.

Keywords

technology customer-centric culture customer expectations CRM systems artificial intelligence

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