How can organizations ensure that storytelling techniques are consistently integrated into the onboarding process to effectively engage new employees in their customer experience goals?

Organizations can ensure that storytelling techniques are consistently integrated into the onboarding process by incorporating real-life customer stories and examples into training materials and presentations. They can also encourage new employees to share their own experiences and perspectives during onboarding sessions to foster a culture of storytelling. Additionally, providing ongoing opportunities for employees to practice and refine their storytelling skills through role-playing exercises or workshops can help reinforce the importance of storytelling in achieving customer experience goals. Finally, leaders should lead by example and regularly communicate stories that demonstrate the organization's values and customer-centric approach to inspire new employees to do the same.