How can companies ensure that their core values are not only integrated into customer service training programs, but also consistently upheld by employees in their day-to-day interactions with customers?

Companies can ensure that their core values are integrated into customer service training programs by clearly defining and communicating these values to all employees. Training programs should include real-life scenarios that demonstrate how these values can be applied in customer interactions. To ensure consistency, companies should provide ongoing coaching, feedback, and reinforcement to employees. Additionally, incorporating core values into performance evaluations and recognition programs can help reinforce the importance of upholding these values in day-to-day interactions with customers.