How can companies ensure that their recognition programs, such as "CX Hero of the Month," are inclusive and reflective of the diverse talents and contributions of all employees across different departments and levels within the organization?

Companies can ensure that their recognition programs are inclusive by establishing clear criteria for selection that focuses on a diverse range of talents and contributions. They can also involve employees from different departments and levels in the nomination and selection process to ensure representation. Additionally, companies should regularly review and assess the effectiveness of their recognition programs to identify any biases or gaps in recognition and make necessary adjustments to ensure inclusivity. Lastly, providing training and education on diversity and inclusion can help create a more inclusive culture that values and appreciates the contributions of all employees.