How can CX Ambassadors use mindfulness techniques to handle difficult customers with empathy and patience, while still maintaining a professional demeanor?

CX Ambassadors can use mindfulness techniques to handle difficult customers by first practicing deep breathing or grounding exercises to stay calm and centered. They can also actively listen to the customer's concerns without judgment, showing empathy and understanding. By staying present in the moment and focusing on the customer's needs, CX Ambassadors can respond with patience and kindness while still upholding a professional demeanor. Additionally, taking breaks when needed to regroup and refocus can help maintain a positive attitude during challenging interactions.