Can you share a specific example of a time when you were faced with a difficult customer situation in a fast-paced environment, and how you successfully turned it around to ensure customer satisfaction?

A11: In a previous role as a retail manager, I encountered a situation where a customer was unhappy with a product they had purchased and demanded a refund immediately during a busy holiday season. I remained calm and empathetic, listening to their concerns and offering a solution that involved exchanging the product for a different item that better suited their needs. By addressing the issue promptly and finding a suitable resolution, I was able to satisfy the customer and maintain a positive shopping experience for them and other customers in the store.