In what ways can a CX-focused organization foster a culture of psychological safety among its employees, and what strategies can be implemented to ensure that this culture is sustained over time?

A CX-focused organization can foster a culture of psychological safety among its employees by promoting open communication, encouraging feedback, and providing support for risk-taking and innovation. Strategies to ensure this culture is sustained over time include regular training on emotional intelligence and conflict resolution, creating clear guidelines for respectful behavior, and actively addressing any instances of bullying or harassment in the workplace. Additionally, leadership should lead by example by demonstrating vulnerability, empathy, and a willingness to listen to employee concerns.