"How can leaders create a sense of psychological safety within their teams to encourage risk-taking and innovation, ultimately leading to enhanced customer satisfaction?"

Leaders can create a sense of psychological safety within their teams by fostering open communication, encouraging collaboration, and demonstrating vulnerability themselves. This can help team members feel comfortable sharing ideas, taking risks, and exploring innovative solutions without fear of judgment or repercussions. By creating an environment where team members feel safe to speak up, experiment, and challenge the status quo, leaders can empower their teams to drive innovation and ultimately enhance customer satisfaction.