How can leaders ensure that new employees are actively engaging with customers to understand their needs and preferences in order to enhance the overall customer experience?

Leaders can ensure that new employees are actively engaging with customers by providing thorough training on customer service techniques and communication skills. They can also establish clear expectations and goals for customer interactions, and provide regular feedback and coaching to help employees improve. Leaders should lead by example and demonstrate the importance of customer engagement through their own interactions with customers. Additionally, leaders can create a culture that values customer feedback and encourages employees to actively seek out customer input to enhance the overall customer experience.