How can businesses ensure that their customer service teams are consistently practicing empathy and active listening in their interactions with customers to drive satisfaction and loyalty?

Businesses can ensure that their customer service teams are consistently practicing empathy and active listening by providing ongoing training and coaching on these skills. They can also implement feedback mechanisms to gather insights on customer interactions and identify areas for improvement. Additionally, setting clear expectations and goals around empathy and active listening in performance evaluations can help reinforce these behaviors. Lastly, fostering a culture of empathy and active listening within the organization can encourage employees to prioritize these skills in their interactions with customers.