How can companies ensure that the implementation of technology does not overshadow the importance of genuine human connection in customer interactions?

Companies can ensure that the implementation of technology does not overshadow human connection by prioritizing training and development programs that emphasize the importance of personal interactions. They can also encourage employees to actively listen to customers, show empathy, and build relationships. Additionally, companies should regularly gather feedback from customers to understand their needs and preferences, and use technology to enhance, not replace, human interactions. By fostering a culture that values genuine human connection, companies can create a customer-centric approach that combines technology with personalized service.

Keywords

technology human connection customer interactions training programs customer-centric approach

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