How do you handle situations where customer satisfaction and company needs are in conflict, and what steps do you take to find a resolution that benefits both parties?

In situations where customer satisfaction and company needs are in conflict, I prioritize open communication and active listening to understand the concerns of both parties. I work towards finding a compromise that aligns with the company's goals while also addressing the customer's needs. This may involve offering alternative solutions, seeking feedback, and working collaboratively to find a resolution that benefits both the customer and the company. Ultimately, my goal is to ensure a positive outcome that maintains customer satisfaction while also supporting the company's objectives.