How can companies ensure that the use of artificial intelligence and machine learning technologies in customer service maintains a human touch and does not alienate customers who prefer human interaction?

Companies can ensure that the use of AI and machine learning technologies in customer service maintains a human touch by incorporating personalized responses and empathetic language in automated interactions. They can also provide customers with the option to speak with a human representative at any point during the interaction. Additionally, companies should regularly monitor and analyze customer feedback to identify any issues or areas where the technology may be falling short in providing a human touch. Training AI systems to recognize and respond appropriately to emotional cues and nuances in customer interactions can also help maintain a human touch and prevent alienating customers who prefer human interaction.