Can you share a specific instance where you were able to anticipate a customer's needs before they even mentioned them, and how did this positively impact their overall experience with your company?

Yes, there was a time when a customer came in looking for a specific product, but I noticed they were also browsing similar items. I suggested a newer model that had better features and a lower price, which exceeded their expectations. This proactive approach led to the customer feeling valued and appreciated, resulting in them making a larger purchase than originally planned. This not only increased their satisfaction with our company but also built trust and loyalty for future interactions.