How can companies ensure that their strategies to encourage employee participation and transparency in internal CX communication are aligned with their overall business goals and objectives, and how can they measure the impact of these initiatives on the company's bottom line?

Companies can ensure alignment between their strategies for employee participation and transparency in internal CX communication and their business goals by clearly defining objectives, communicating expectations, and providing resources for implementation. They can measure the impact of these initiatives on the company's bottom line by tracking key performance indicators such as employee engagement, customer satisfaction, and revenue growth. Additionally, conducting regular feedback sessions and surveys can help gauge the effectiveness of these strategies and make necessary adjustments to ensure they are contributing to the overall success of the business.